What is Molecule CRM?

Molecule is a multi-channel Contact Center that manages all the customer's interactions through its customer support, sales management, CRM, marketing, HR and Projects modules.

For more information about Molecule CRM visit more details...

Molecule is available in four different editions (Free, Professional, CTI and Contact Center). For more information visit Editions.

To compare the different features that each edition offers, visit Features. Also, to have an overview of different screenshots, visit screenshots.

FAQ section is available to answer the most common questions about the product and a Forum where you can share information with other users and ask Molecule Technicians questions.

Customer relationship management CRM, is part of a business strategy focusing on the customer.

The main idea behind it is to collect as much information as possible from the customers to offer the best deal and provide the best quality service.

Your company must work to understand your customersÂ’ needs to be in a position to offer the best services and improve the quality of said service.

This software allows you to manage, automate and synchronize the different sides of the business, focusing mainly on sales, and also on marketing, customer service, technical support, etc.

The final objective is to find, attract and obtain new customers, while maintaining existing ones, increase sales and reduce marketing and customer service costs.

Molecule is a multi-channel product because it uses all the modalities that the technology permits, telephone, fax, sms, email, internet...

One of the most important features of the Molecule 3.0 is the integration with Skype!

You can not only make and receive calls, you can also send sms’s and Faxes without any new hardware. Take advantage of the free calls, video conferencing and instant messaging over the internet. You can also make international calls at very competitive rates.

Skype has Pay as you Go and pay monthly rates:

• With the pay as you go plan, you pre pay to use skype. Easy to top up, the purchased credit is used to pay from the moment the service is accessed.
• With the pay monthly plan, you choose country or region, and then you can make unlimited calls to the area chosen anytime, any day. There is no minimum period of service agreement required.

If you are calling a lot of different countries you can buy different subscriptions.

Any size company can use Skype to change the way they communicate. Saving money is just the start; you can also transfer files, set up video and conferencing calls and use instant messaging to build stronger relationships with your colleagues and customers.

Customers can call to your On line number from any land line or cell phone. The call will be managed by Molecule using Skype. You buy an online number in one of over 25 locations and your customers can call that number and only pay for a standard rate call (if they are in the same country as your online number) – the online number uses the internet to route the call and so saves them money. It makes absolutely no difference wherever you are, you can handle the call at no cost to you wherever in the world you are.

This is why a company based in Los Angeles, can have on line numbers based in Madrid, Paris or New York. Customers from such areas can call to their given numbers, and the call is handle with Molecule in Los Angeles.

There are also available to the public several virtual telephone number providers, therefore, Molecule can make and receive call from almost everywhere in the world.

Some of the providers used by Molecule are: